Inbound Calling Executive
The Inbound Calling Executive is responsible for handling incoming customer inquiries, providing information about products or services, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to effectively address concerns and improve customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries professionally.
- Provide detailed information about products, services, pricing, and policies.
- Assist customers with order placements, billing inquiries, and service requests.
- Identify customer problems and provide appropriate solutions.
- Escalate complex issues to the relevant departments and ensure timely resolution.
- Maintain a polite and professional tone to enhance the customer experience.
- Accurately record customer interactions, issues, and resolutions in the CRM system.
- Update customer details and preferences for future reference.
- Generate reports on call volumes, resolutions, and customer feedback.
- Follow company guidelines, scripts, and best practices for customer interactions.
- Ensure compliance with company policies and data protection regulations.
- Maintain high-quality service standards to improve customer satisfaction scores.
Bachelor’s degree in any field (preferred).
Experience1-3 years of experience in inbound calling, customer service, or a similar role.
Skills Required:- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused mindset with a positive and empathetic approach.
- Ability to handle high call volumes efficiently.
- Proficiency in CRM software and Microsoft Office Suite.
- Multitasking ability and attention to detail.
1. Customer Query Handling & Support
2. Issue Resolution & Customer Satisfaction
3. Data Entry & Call Documentation
4. Compliance & Quality Standards
Qualifications: