Lexlegis AI

Outbound Calling Executive

The Outbound Calling Executive is responsible for reaching out to potential and existing customers to generate leads, promote products or services, and drive sales. This role involves making high-volume calls, understanding customer needs, and maintaining strong follow-ups to achieve business objectives. The ideal candidate should have excellent communication skills, persuasive abilities, and a customer-centric approach.



Key Responsibilities:

    1.Lead Generation & Sales

    • Make outbound calls to potential customers to generate leads and convert prospects into sales.
    • Explain product features, benefits, and pricing to customers persuasively.
    • Identify customer needs and suggest suitable solutions based on company offerings.

    2. Customer Engagement & Relationship Building

    • Develop and maintain positive relationships with customers through proactive communication.
    • Follow up with prospects and existing customers to nurture leads and close deals.
    • Address customer queries, concerns, and objections effectively.

    3. Data Management & Reporting

    • Maintain accurate records of calls, customer interactions, and sales progress in CRM software.
    • Provide daily, weekly, and monthly reports on call performance and conversions.
    • Update customer details and preferences in the database for future engagement.

    4. Target Achievement & Performance Monitoring

    • Meet or exceed daily/weekly/monthly call and sales targets.
    • Continuously improve performance through feedback, training, and best practices.
    • Work closely with the sales and marketing teams to refine calling scripts and strategies.

    5. Compliance & Quality Standards

    • Adhere to company guidelines, telecalling scripts, and quality standards.
    • Ensure compliance with data protection and telemarketing regulations.
    • Maintain professionalism and a customer-first approach in all interactions.

    Qualifications:

  • Bachelor’s degree in any field (preferred).

    Experience

  • 1-3 years of experience in outbound calling, telemarketing, or sales.

    Skills Required:
  • Strong verbal communication and active listening skills.
  • Ability to persuade and handle objections confidently.
  • Goal-oriented mindset with a drive to achieve targets.
  • Familiarity with CRM software and tele calling tools.
  • Multitasking ability and strong time management skills.

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